navabi Reviews

My initial contact with Navabi customer service service was positive and responsive. My concern related to a parcel that DHL had lost the paperwork for. I was reassured that the 15 day returns process would not apply and I would still receive a refund. Seven weeks late, the parcel was returned from the German warehouse. I have contacted customer service a number of times but received no response. Please can somebody help.

Not happy that my favourite shop, firstly put a minimum order on shipments to UK, but now have stopped shipping to UK completely. You clearly dont give a toss about your loyal customers. So which ever person decided it would be a good idea, “you’re an idiot! ??

Fabulous clothes as always. Excellent quality. The delivery and minimal fee though. Ouch!

Another fabulous order. The quality is amazing. I'm not sure what's going on with the refund issues as it's not affected me, I hope they sort this out for other customers. There are size charts on each item and I always check them when ordering. I've saved over £400 on sale items so a charge of £19 for a 48 hour delivery seems pretty reasonable.

I’m very dissatisfied with Navabi. I have been buying with them for years and was always very happy with the clothes, refund, etc. Unfortunately this time I have been waiting for my refund since 25/6. Also, I have sent multiple emails to customer service and they are not responding me. Very disappointing!

Clothing is excellent as always but the additional charge they are putting on each item since brexit is ridiculous - its not the cost of the item or the shipping this is a separate charge that gets added to your garments at the payment screen, it isn't added to your goods in the shopping cart, so no explanation for what it is for - it just shows up in your final total. Its just a brexit tax - a way to make extra income illegally. Shame on you Navabi!

Navabi has been excellent

I am a great fan of the company, I find myself regularly drawn to the website which is so easy to navigate (and spend money!) which says something about the organisation of the site because I am practically computer illiterate. The clothes they provide are of wonderful and exceptional quality materially and in design. Some pieces are unique and I am able to see a variety of styles. The colours are vibrant too which helps with the clarity of the pictures of the clothes and I love multi ethnic models, which reflects their clientele. The shape guides are brilliant - they work! There is no doubt much thought, consideration and effort has gone into making Navabi a great online shopping experience. I like the way the clothes are presented via post, folded with obvious care and wrapped in tissue with your navabi seak. Just like the wrapping in a boutique - meticulous attention to detail. Not once has my packages been left outside in the rain and the returns have been exceptionally easy. I tick why I'm returning it, stick the label on the package or box and give to the post office.

I believe they are doing an excellent job for the voluptuous, curvaceous women who like beautiful well made designed clothes at affordable prices and not just tents that you can only wash a few times before the material degrades. I have spent quite a bit and they have provided a great service.

Terrible! Ordered a jumper for Christmas on 5th December, it showed up on the 14th January! I sent it back. The received it on the 27th, and after several emails admitted they had it. 13th Feb, still no refund, and they send emails saying wait 14 days as the item is missing (despite an email confirming they had it - AND it had been longer than 14 days). I'm not quite sure what is going on with these people but after being a customer for years and spending thousands, I won't be back.

Eeeek. Dont buy. I still havent got my money back

I ordered and paid for an item eight weeks ago which has not been delivered. Despite phoning three times , sending three e mails and writing a letter I have still not received the item. Telephone calls have not been returned and e mails not replied to. I am extremely disappointed with Navabi and not prepared to let the matter drop. Next step is to take recovery proceedings through the courts which means that Navabi will also have to pay court costs and legal costs. I shall not buy anything in the future and will not recommend the company. Disgraceful service.

I bought about 12 items from navabi and retuned about half of them. It was taking a while to get a refund so you can Imagine my concern when I read these reviews! But it did come through after about 6 weeks. Too long but I’m just pleased I got my money back. I’d consider buying from them again but the returns process does put me off a bit. I thought the quality of clothes was pretty good - some were really nice, others didn’t suit.

In a word awful...
In a word awful! ..slow delivery and even worse for returns .. still waiting for a refund for items they have had since 29th June . Chased 3 times and just get an email fobbing you off and blaming covid. They have the goods it doesn’t take 3 weeks to refund money in these modern times. Save yourself a lot of hassle and shop elsewhere, many other online shopping outlets will offer you much better service.

I purchased a top from Navabi back in February. Top was not good quality fir the money and too small. So returned it via their returns service and I’m still waiting for my refund as of April 14th. I’ve provided them with proof of return. They said they were launching an investigation. Last week was told a refund was being processed. Chased it up on email and was told to provide proof again. Told them they had proof to recheck their emails, rang today and got fobbed off by customer service telling me to contact them via email AGAIN.
Have done this and sent screen shots of everything to them and now have involved PayPal.
Never known anything like it!

Have bought from Navabi for years, always been happy with quality and different ranges. However at the end of last year an expensive Zizzi blouse I had just bought fell apart after 2nd washing. I complained, Navabu acknowledged my email and then did absolutely nothing. I have contacted them a few times to give them the opportunity to correct but seems they don't care. So dreadfully disappointed, please consider how much you care about customer service before buying from them.

I have used this company almost since the started and think that the quality of the fabrics and cut has gone downhill with very high prices being charged for cheap synthetic fabrics. Customer service has also deteriorated with every excuse under the sun being given for delays in making refunds and lost deliveries. There have been increasing delays in standard delivery times. Check other reviews on here for their companies in other countries, same story.